Refund Policy

Made to Order

Each our piece is individually made to order, so they may take up to 15-18 working days to be produced and popped in the post.
 

Returns & Refunds

You have the right to return products purchased on www.1800craft.com (the “Website”) by notifying 18:00 CRAFT LIMITED (the “Vendor”) within twenty (20) days from the day you receive the products.
Once you have exercised your right of return in accordance with the procedures set forth below, the products to be returned must be handed over to the courier in one single shipment within twenty (20) days of from the day you receive the products.

Return Conditions
The Vendor only accepts returns of merchandise within the time frames set forth above, and will reimburse the purchase price of the products (minus shipping fees, as applicable) only if the following conditions have been met:

• The products have not been used, worn or washed and are in the same conditions in which they were received and, in any case, compliant with the requirements detailed in the section on Compliance Checks below;

• The identification tag (with the disposable seal) and labels are still attached to the products;

• The products are returned in their original packaging; and

• The products are not damaged.

You cannot return customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons. Final sales cannot be returned.

Compliance Checks for returned products

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example we may make a reduction in the following circumstances:

• the product(s) have been used, worn, damaged or washed;
• the identification tag with the disposable seal is not attached to the product(s) or has not been returned. Please note that identification tag constitutes an integral part of each product;
• you have not returned any packaging which is an integral part of a product (such as a dust bag).

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. If you refuse said delivery, the Vendor reserves the right to retain the products and the amount paid for the purchase of the products.

 

Wrong Orders (if applicable)

18:00CRAFT takes full responsibility for production mistake. If we send you the wrong size/color/item, we would gladly issue you a refund or send you a whole new product for free. You can reach out to us here 18.00CRAFTlondon@gmail.com.
 
Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
Please double check the size guides. We do not accept cancelation for sizing/length problems.
 

There are certain situations where only partial refunds are granted

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any refund request more than 20 days after delivery
 
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 18.00CRAFTlondon@gmail.com.
 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 

Exchanges

We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. We would issue you refunds/partial refunds or send you a whole new one for free. You can reach out to us here 18.00CRAFTlondon@gmail.com.
 

Shipping

To return your product, you should email us at 18.00CRAFTlondon@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.